because every patient is a vip
Founded in 2024, VIP Dental Laboratory is a family‑owned dental laboratory in South Melbourne dedicated to delivering a true VIP experience to every clinical partner. We specialise in retainers, whitening trays, custom mouthguards, orthodontic appliances, digital smile design and STL‑upload online ordering, all backed by seamless integration with leading scanner portals.
By combining fast turnaround times with uncompromising quality control and complimentary Australia‑wide delivery, we let you focus on patient care while we handle every detail of your laboratory requirements.
What sets us apart?
01
Open 7 days
VIP Dental Lab is open when you need it to be. You order, we deliver - It's that simple.
02
Affordable
Utilising technology - We are able to maintain fast turnaround times without losing quality service.
03
100% Local
There is nothing worse than finding out your urgent retainer is lost in the Atlantic - We are 100% locally made, owned and operated.
Our Team
James Thomas
Managing Director
Zoe J
Administration
Samantha W
Dental Technician
Connect with us
Medit
- Log in to www.meditlink.com with the administrator account.
- Go to Partners on the left menu panel.
- Search for info@vipdentallaboratory.com.au to request a partnership with us. You can search for partners by their lab name, email address, postal code, or address – Such as VIP Dental Laboratory.
- Locate VIP Dental Laboratory and click the Request Partnership button.
- You will see that VIP Dental Laboratory has been added to the Partners > My Partner List with the status reflected as Partnership Pending.
- Our team will shortly accept partnership request and the partnership will be active.
iTero
- Call iTero Support – Dial 1800 468 472.
- Select Option 2 for iTero.
- Provide Scanner Information: Give the support team the scanner serial number. (See below for instructions to find this) Mention VIP Dental Laboratory.
- Alternatively, Forward an Email: Send an email to iterosupportanz@aligntech.com.
- In the subject line, write: “Add lab – [your iTero serial number] VIP Dental Laboratory”.
- How to find your iTero Serial Number: The serial number of your iTero scanner can be found by navigating to: System information > Base Serial Number.
3Shape Trios
- Register for a 3Shape Communicate account via portal.3shapecommunicate.com/ login if you do not have one.
- Login to your 3Shape Communicate account via portal.3shapecommunicate.com/ login.
- Click Connections on the navigation bar.
- Click Add Connection button and enter info@vipdentallaboratory.com.au in the field and click Find.
- Select “VIP Dental Laboratory” in the result. Enter any information as a message – Click Connect.
- Once we approve your connection request, the status of VIP Dental Laboratory will change from “Waiting for approval” to “Active” on Connected Sites page.
- Go to you TRIOS ® scanner, select Configure > Lab Connections. Select Communicate for External Connection Method. Click Refresh.
- Make sure that VIP Dental Laboratory appears in your Communicate list. (Note: you may have to configure Communicate first if you have not setup your Communicate account on your scanner before)
Dentsply Cerec / Primescan
- Create or Login to your CEREC Connect account.
- Select “MY CEREC CONNECT”
- Type “VIP Dental Laboratory” in the box for Company Name, click FIND.
- Check the box to the bottom left for “VIP Dental Laboratory”
- Click ADD to complete the registration
Carestream
- Register for a Sirona Connect account via customer connect case center. If you do not have one. Visit www.customer.connectcasecenter.com.
- Login to your Sirona Connect account via www.customer.connectcasecenter.com.
- Click on My Account > My Favorite Laboratories > Click on New Search button.
- Enter postcode “3205” in Your Zip field and click start search button.
- Click the plus (+) icon in the add column of VIP Dental Laboratory.
- On your scanner, ensure the Sirona Connect Software is properly installed.
- After performing a scan session on your scanner, you will be able to click on Connect, login and send the impression to VIP Dental Laboratory.
Medit
- Log in to www.meditlink.com with the administrator account.
- Go to Partners on the left menu panel.
- Search for info@vipdentallaboratory.com.au to request a partnership with us. You can search for partners by their lab name, email address, postal code, or address – Such as VIP Dental Laboratory.
- Locate VIP Dental Laboratory and click the Request Partnership button.
- You will see that VIP Dental Laboratory has been added to the Partners > My Partner List with the status reflected as Partnership Pending.
- Our team will shortly accept partnership request and the partnership will be active.
iTero
- Call iTero Support – Dial 1800 468 472.
- Select Option 2 for iTero.
- Provide Scanner Information: Give the support team the scanner serial number. (See below for instructions to find this) Mention VIP Dental Laboratory.
- Alternatively, Forward an Email: Send an email to iterosupportanz@aligntech.com.
- In the subject line, write: “Add lab – [your iTero serial number] VIP Dental Laboratory”.
- How to find your iTero Serial Number: The serial number of your iTero scanner can be found by navigating to: System information > Base Serial Number.
3Shape Trios
- Register for a 3Shape Communicate account via portal.3shapecommunicate.com/ login if you do not have one.
- Login to your 3Shape Communicate account via portal.3shapecommunicate.com/ login.
- Click Connections on the navigation bar.
- Click Add Connection button and enter info@vipdentallaboratory.com.au in the field and click Find.
- Select “VIP Dental Laboratory” in the result. Enter any information as a message – Click Connect.
- Once we approve your connection request, the status of VIP Dental Laboratory will change from “Waiting for approval” to “Active” on Connected Sites page.
- Go to you TRIOS ® scanner, select Configure > Lab Connections. Select Communicate for External Connection Method. Click Refresh.
- Make sure that VIP Dental Laboratory appears in your Communicate list. (Note: you may have to configure Communicate first if you have not setup your Communicate account on your scanner before)
Dentsply Cerec / Primescan
- Create or Login to your CEREC Connect account.
- Select “MY CEREC CONNECT”
- Type “VIP Dental Laboratory” in the box for Company Name
- Click FIND
- Check the box to the bottom left for “VIP Dental Laboratory”
- Click ADD to complete the registration
Carestream
- Register for a Sirona Connect account via customer connect case center. If you do not have one. Visit www.customer.connectcasecenter.com.
- Login to your Sirona Connect account via www.customer.connectcasecenter.com.
- Click on My Account > My Favorite Laboratories > Click on New Search button.
- Enter postcode “3205” in Your Zip field and click start search button.
- Click the plus (+) icon in the add column of VIP Dental Laboratory.
- On your scanner, ensure the Sirona Connect Software is properly installed.
- After performing a scan session on your scanner, you will be able to click on Connect, login and send the impression to VIP Dental Laboratory.
VIP Dental Laboratory is 100% Australian made, owned and operated. Follow us on social media to stay updated with our latest products, promotions and more.
Quick Links
© VIP Dental Laboratory 2025. All rights reserved | View our Terms and Conditions & Privacy Policy